ORDER ADDRESSING CARE
CobarShop will arrange for the shipment of products to the address requested by the customer. Therefore, to ensure there are no obstacles to the delivery of your order, we ask for your attention when filling out the address where you wish to receive your order.
ABSENT RECIPIENT
Make sure someone will be at the address to receive your products. The Post Office makes three delivery attempts; if there is no one at the address to receive the package, it will be taken to the Post Office branch closest to the address, and in this case, it will be necessary for the recipient of the package to pick it up at the Post Office branch within 7 calendar days. If the recipient does not pick up the package, according to Post Office regulations, it will return to the sender, and payment of a new shipping fee will be required for the reshipment of the product.
All details related to delivery attempts, as well as the address of the Post Office branch where the recipient must pick up their package in case of absence at the address, are recorded in the order tracking, which can be followed on the Post Office website using the tracking code provided by the Store.
INCORRECT OR INCOMPLETE ADDRESS
CobarShop is not responsible for the incorrect or incomplete filling of the destination address for orders placed in the store. In the event of an incorrect or incomplete address, according to Post Office regulations, the package will return to the sender, and no further delivery attempts will be made to that address.
In case delivery is not completed due to a discrepancy in the address provided by the customer, the customer is not entitled to a refund, and payment of a new shipping fee will be required for reshipment of the product.
DELIVERY TIME
THE DELIVERY TIME IS BETWEEN 15 TO 35 BUSINESS DAYS AFTER THE ORDER IS DISPATCHED.
HOWEVER, ADVERSE FACTORS SUCH AS DELAYS IN CUSTOMS CLEARANCE, POST OFFICE STRIKES, IMPOSSIBILITY OF DELIVERY DUE TO WEATHER CONDITIONS OR RISK AREAS, AND NATIONAL HOLIDAYS MAY ADD A FEW DAYS TO THE PRODUCT DELIVERY. PROCESSING TIME: 1 TO 3 DAYS. SHIPPING: FREE
HOWEVER, THE MAXIMUM GUARANTEE PERIOD IS 60 BUSINESS DAYS.
SHIPPING METHODS
Products are always delivered by the Post Office; however, in some cases such as an absent recipient, a region with delivery limitations, or even an incorrect address, the customer may have to pick up the product at the branch closest to their residence.
If the address is not filled out correctly, the product may return to the sender. We ask for extra attention when filling out the address. If there is any error in filling out the address and the product cannot be delivered, the responsibility lies with the customer.
The Post Office makes three delivery attempts; if they are unable to complete it, the product will be available for pickup at the nearest branch for up to 7 days. After this period, the product returns to the sender.
IMPORTANT OBSERVATIONS
Any and all imports are subject to bureaucratic or customs taxes. If you receive any extra charge for your order, for orders placed from 11/26/2023 onwards, we are responsible for such fees.
Send the payment slip to our customer service WhatsApp within 24 hours, and we will pay it for you at no cost.
By making a purchase on our website, the customer declares to be aware of and in agreement with everything described above.