Since Cobar Shop works in partnership with the Post Office (Correios) so that we can make our deliveries with quality and security, we are committed to monitoring the entire process.
If you have any questions, contact us via suporte@cobarshop.com.br
What is the delivery time?
A: Our standard, completely free delivery time is 7 to 14 business days. Please remember that weekends and holidays do not count as business days!
Will I only receive my product after 14 business days?
A: This is the standard delivery time, but our customers usually receive their orders within 12 to 15 calendar days! Some regions of Brazil even receive orders in 7 to 10 calendar days.
How do I know I will receive the product?
A: The goal of Cobar Shop is for our customers to be completely satisfied. We guarantee the delivery and your satisfaction with your product, and you can follow the entire delivery process through the tracking on our website.
Can I track my product?
A: Yes! You can track the entire delivery progress on our website using the tracking code we will send via email and/or WhatsApp as soon as your package is dispatched.
What is the processing time for my order to be dispatched?
A: As soon as the payment is confirmed, your product begins to be packed and sorted. The dispatch time for products is 24 to 96 business hours.
And it is from the moment of dispatch that your delivery time begins.
Do the products come from another country?
A: Only 20% of our products are imported.
Do I have a warranty buying from you?
A: Of course! At Cobar Shop, you have a 7-day satisfaction guarantee for any product in the store, in addition to a warranty for manufacturing defects.
If I need an exchange, how do I do it?
A: All exchanges or similar situations must be handled via email: suporte@cobarshop.com.br Remember that for exchanges due to manufacturing defects, the product must not show signs of use.
Can I pick up the product at a physical store?
A: At the moment, Cobar Shop does not have a physical store. All our products are sold only through our website and delivered to the comfort of your home.
Where are you located?
A: Our company is located in Fortaleza - CE
Are you registered?
A: Yes! CNPJ (Tax ID): 51.272.392/0001-89
Is it really reliable? Do the products arrive?
A: Yes! As stated earlier, the satisfaction of our customers comes above everything else at Cobar Shop. We suggest you take a look at our Instagram @cobarshop and see the feedback and testimonials from satisfied customers.
What are the company's customer service hours?
A: Our support works from Mon. to Fri. from 10:00 AM to 8:00 PM
When will I receive my tracking code?
A: As soon as your order is dispatched, you will automatically receive a tracking code via the email and WhatsApp provided.
Where can I track my order?
A: All orders must be tracked on our website in the specific area: https://www.cobarshop.com.br/pages/acompanhe-seu-pedido
Even though our deliveries are made in partnership with the Post Office.
I cannot track my order on the Post Office website, why?
A: Our deliveries are made in partnership with the post office, but we always recommend that you use our Track Order tab for this, as some of our products are imported and the item will only appear on the post office website once it arrives in Brazil and enters the system.
The product is in transit but hasn't arrived, why?
A: In transit means that your product has left our suppliers and is being sent to you. Don't worry! You can see all updates through our website.
My order was canceled, why?
A: Normally, when an order is canceled or denied, it is because the company responsible for your credit card denied the purchase for some reason. We suggest that, in such cases, you contact the company's customer service department and ask for the reason.
What payment methods do you accept?
A: We accept payments via PIX, Boleto, and credit card.
Can I pay only when I receive my product?
A: We do not operate that way. It is necessary for you to place the order and for the payment to be confirmed so that it can be dispatched and delivered to your home.
I bought it and the product didn't arrive? What now?
A: Please make sure you bought from us. How can you do that? Check if you bought through our website, if the price paid for the product is the same as on our website, if the company's CNPJ is the same as ours, and if you received a tracking code after your order was dispatched.
If you are sure that the purchase was made with us, just send us an email with all the details and our team will be happy to help you.
I clicked on one of your ads but was redirected to another site, why?
A: Unfortunately, on the internet, there are malicious "companies" and websites; some download and share videos and advertisements to try to commit scams! Make sure you are at cobarshop.com.br, this is our only page.
Do you sell on other platforms?
A: No, our sales are made solely and exclusively through our website!
I saw another site using your name, video, and products, is this normal?
A: No, it is not normal! And if you want to help, you can send the site that is using our image to any of our support channels, so we can take the appropriate measures.
Are you the ones who deliver the products?
A: At the moment, our deliveries are made in partnership with the Post Office (Correios).
I placed orders for different products and only one of them arrived, is this normal?
A: Yes, this is completely normal. Some of our products are sent from different suppliers, so it may happen that you receive one product and the other product will arrive shortly after. But don't worry! All orders will reach you.
Is it possible for an order to have a delivery delay?
A: Since we work with a delivery logistics system in partnership with the Post Office, there are some variables that are uncontrollable, such as problems on roads and/or delivery routes, virus outbreaks, and in uncontrollable situations, there may be some delays.
At Cobar Shop what matters is your satisfaction; we do not want you to have any negative experience with us, we are always available to resolve any problem through our support channel: suporte@cobarshop.com.br
Remember that our operating hours are from Mon. to Fri. from 10:00 AM to 8:00 PM.